Comments on: Don’t go to Supercuts http://kimlecour.com/2004/04/dont-go-to-supercuts/ Wed, 08 Feb 2012 18:23:40 +0000 http://wordpress.org/?v=2.6.2 By: Linda http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-37 Linda Tue, 15 Mar 2005 01:10:23 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-37 My son just had a horrible experience at our local Supercuts. This "professional hairstylist" said that my 3 year old was moving...that's why the clippers happen to make his ear bleed. I was pretty angry when my son started to cry. I asked her to stop and was livid when she didn't stop. I decided to force my way to check my son. Seriously, why would he start crying? There has to be a reason. The cut wouldn't stop bleeding. She finally decided to give him a bandaid? I can only say, "WOW". I later checked his other ear, and she had also clipped that ear too!!! That was the reason why he was squirming in the first place! I don't know what I was thinking when I paid the full price, and tipped her! I must not have been in my right mind. She gave me a $2 off coupon...FOR THE NEXT VISIT! Like I'd ever bring my son back. I'm not a hateful person, but really!!! I truly believe that Supercuts should check in on their franchises and work on keeping some sort of quality service and reputation. Very HATEFUL woman!
My son just had a horrible experience at our local Supercuts. This “professional hairstylist” said that my 3 year old was moving…that’s why the clippers happen to make his ear bleed.

I was pretty angry when my son started to cry. I asked her to stop and was livid when she didn’t stop. I decided to force my way to check my son. Seriously, why would he start crying? There has to be a reason.

The cut wouldn’t stop bleeding. She finally decided to give him a bandaid? I can only say, “WOW”.

I later checked his other ear, and she had also clipped that ear too!!! That was the reason why he was squirming in the first place!

I don’t know what I was thinking when I paid the full price, and tipped her! I must not have been in my right mind. She gave me a $2 off coupon…FOR THE NEXT VISIT! Like I’d ever bring my son back.

I’m not a hateful person, but really!!! I truly believe that Supercuts should check in on their franchises and work on keeping some sort of quality service and reputation. Very HATEFUL woman!

]]> By: Tanis http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-36 Tanis Tue, 28 Sep 2004 23:48:59 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-36 I am a manager of a Supercuts salon in Canada and can appreciate that not all hair experiences are what we expected. I do feel however that it is not the fault of Supercuts as much as it is the miscomunication between stylist and client. It is true that we have to learn and use the Supercuts technique as well as have completed 2500 hrs in Beauty School. Depending on where you are licienced. I have 16 yrs experience cutting hair and there has never been a day that I purposely set out to give someone a bad haircut or colour. As for experience colouring whether it is a high end salon or not should not make a difference. It is the person mixing and applying the colour, their understanding of the properties of the service and skill. As the manager of my salon I have no one on my floor that I would not trust to cut my hair... and I am one of the worst possible customer because I know exactly what I want.
I am a manager of a Supercuts salon in Canada and can appreciate that not all hair experiences are what we expected. I do feel however that it is not the fault of Supercuts as much as it is the miscomunication between stylist and client. It is true that we have to learn and use the Supercuts technique as well as have completed 2500 hrs in Beauty School. Depending on where you are licienced. I have 16 yrs experience cutting hair and there has never been a day that I purposely set out to give someone a bad haircut or colour. As for experience colouring whether it is a high end salon or not should not make a difference. It is the person mixing and applying the colour, their understanding of the properties of the service and skill.
As the manager of my salon I have no one on my floor that I would not trust to cut my hair… and I am one of the worst possible customer because I know exactly what I want.

]]> By: carla http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-35 carla Wed, 18 Aug 2004 15:38:39 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-35 I have used Supercuts and TGF and had decent haircuts sometimes better than a high priced salon. I've never understood why people put these places down. Now, I probably wouldn't get my hair colored there unless I knew the stylist's experience with hair color but I do that at any salon I go to.
I have used Supercuts and TGF and had decent haircuts sometimes better than a high priced salon. I’ve never understood why people put these places down. Now, I probably wouldn’t get my hair colored there unless I knew the stylist’s experience with hair color but I do that at any salon I go to.

]]> By: sherry http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-34 sherry Sun, 01 Aug 2004 04:17:21 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-34 I have been reading the comments and it is unfortunate that many of the clients left Supercuts with a negative experience. I too worked for Supercuts and was Technical Manager. I was to over see our stylist and make sure they used Supercuts techniques. The stylist at Supercuts go through extensive training. They will not allow a stylist to go any farther in the training academy if they don't understand the techniques and principles. Once on the platform, the stylist have to participate in monthly seminars in the salon. Unfortunately, there's going to be some stylist who have problems communicating with clients. This exist in any salon you might visit. I had a stylist who just was not a people person. I did have to correct her haircuts when able and definitely didn't charge for the services. The client did come back and request a different stylist. Also, if you do encounter a problem, whether it's during the consultation or at the end of the service, when possible let a manager know. There is always a way to resolve the problem. If for any reason you are not satisfied with the result, do not pay! Why pay and bìtçh about it later. As funny as it sounds, Supercuts does have a satisfaction guarantee on services rendered. One thing we were to say to clients when asked who cuts better is "We all use the same technique" (true), but we all cut differently. Keep that in mind. When possible, sit and watch. I do believe Regis Corp. should have kept Supercuts strictly cut&style, they have many other full service salons. It's hit and miss when looking for the right stylist. Good Luck. I agree with what Roz had to say also.
I have been reading the comments and it is unfortunate that many of the clients left Supercuts with a negative experience. I too worked for Supercuts and was Technical Manager. I was to over see our stylist and make sure they used Supercuts techniques. The stylist at Supercuts go through extensive training. They will not allow a stylist to go any farther in the training academy if they don’t understand the techniques and principles. Once on the platform, the stylist have to participate in monthly seminars in the salon. Unfortunately, there’s going to be some stylist who have problems communicating with clients. This exist in any salon you might visit. I had a stylist who just was not a people person. I did have to correct her haircuts when able and definitely didn’t charge for the services. The client did come back and request a different stylist. Also, if you do encounter a problem, whether it’s during the consultation or at the end of the service, when possible let a manager know. There is always a way to resolve the problem. If for any reason you are not satisfied with the result, do not pay! Why pay and bìtçh about it later. As funny as it sounds, Supercuts does have a satisfaction guarantee on services rendered. One thing we were to say to clients when asked who cuts better is “We all use the same technique” (true), but we all cut differently. Keep that in mind. When possible, sit and watch. I do believe Regis Corp. should have kept Supercuts strictly cut&style, they have many other full service salons. It’s hit and miss when looking for the right stylist. Good Luck. I agree with what Roz had to say also.

]]> By: roz http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-33 roz Sun, 25 Jul 2004 21:19:15 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-33 i happen to come across ur website strictly in error and i am shocked by the comments that are being posted here; i used to work at supercuts and prior to being able to go on the salon floor and work on customers i was required to go to supercuts academy where i was instructed on how to cut using supercuts techniques and i had to pass a certification test; the comments that r being posted here are definitely concerning and i personally feel that anyone who has had a bad experience should contact the manager for that salon and give them the opportunity to correct it. a bad experience does not start with the color of a person skin or the size of their body, the salon that i worked in was very customer oriented and we had a large number of return customers who were happy with the services that they received. for future references if u go to any salon whether it is a high price or chain salon u can always request who u want to do ur hair, if u get someone who u dont like the color of their skin or the size of their body please dont let them service u because no matter what type of service they do ur shallow mind and racism will prevent u from being willing to accept it even if it is outstanding, also please keep in mind one or two bad salons does represent all of supercuts, where i am located they are all over and out of all of the salons that i have worked in they provided the most training with techniques and customer service, so i must agree with the response that jess posted on june 3, its not just supercuts mistake, if the stylist is not responding as if they r aware of what u r requesting it is ur responsibility to make sure u get them to understand before they touch ur hair, also with highlights test strands r always done so if u agreed to the test strand result than its just as much ur mistake as it is the stylist.
i happen to come across ur website strictly in error and i am shocked by the comments that are being posted here; i used to work at supercuts and prior to being able to go on the salon floor and work on customers i was required to go to supercuts academy where i was instructed on how to cut using supercuts techniques and i had to pass a certification test; the comments that r being posted here are definitely concerning and i personally feel that anyone who has had a bad experience should contact the manager for that salon and give them the opportunity to correct it. a bad experience does not start with the color of a person skin or the size of their body, the salon that i worked in was very customer oriented and we had a large number of return customers who were happy with the services that they received. for future references if u go to any salon whether it is a high price or chain salon u can always request who u want to do ur hair, if u get someone who u dont like the color of their skin or the size of their body please dont let them service u because no matter what type of service they do ur shallow mind and racism will prevent u from being willing to accept it even if it is outstanding, also please keep in mind one or two bad salons does represent all of supercuts, where i am located they are all over and out of all of the salons that i have worked in they provided the most training with techniques and customer service, so i must agree with the response that jess posted on june 3, its not just supercuts mistake, if the stylist is not responding as if they r aware of what u r requesting it is ur responsibility to make sure u get them to understand before they touch ur hair, also with highlights test strands r always done so if u agreed to the test strand result than its just as much ur mistake as it is the stylist.

]]> By: Rachel http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-32 Rachel Tue, 20 Jul 2004 09:44:55 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-32 It really has nothing to do with the the salon. Yeah...they should know better than to just hire any one that has a license, But one person dosent account for all the stylists!
It really has nothing to do with the the salon. Yeah…they should know better than to just hire any one that has a license, But one person dosent account for all the stylists!

]]> By: Heather http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-31 Heather Mon, 19 Jul 2004 14:16:39 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-31 You know, I've left high end expensive salons in tears before. I think it's the fault of the stylist herself not the chain. But I do agree that cheaper salon chains do have a higher rate of inexperienced stylists. I also think that it's important that the person who cuts your hair is close in age to you also, it seems to get me better results.
You know, I’ve left high end expensive salons in tears before. I think it’s the fault of the stylist herself not the chain. But I do agree that cheaper salon chains do have a higher rate of inexperienced stylists. I also think that it’s important that the person who cuts your hair is close in age to you also, it seems to get me better results.

]]> By: Chris http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-30 Chris Thu, 08 Jul 2004 14:41:56 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-30 I had my hair cut once by this lady at supercut. I told her exactly what I wanted, she still messed it up. Awful! I wanted a more fashionable haircut but she turned my hair into an awfully old fashion style. She cut my hair like in a straight line. Hey anybody can be a hairdresser in that case. The worst thing is, she asked me if I wanna blow my hair, since she messed up my hair and I thought she offered to make it better and neat, but then she charged me without telling me. Like Kim, I was so distraught and I paid the bill. Later I regretted it and if this happen in the future, I vow to tell the manager.
I had my hair cut once by this lady at supercut. I told her exactly what I wanted, she still messed it up. Awful! I wanted a more fashionable haircut but she turned my hair into an awfully old fashion style. She cut my hair like in a straight line. Hey anybody can be a hairdresser in that case. The worst thing is, she asked me if I wanna blow my hair, since she messed up my hair and I thought she offered to make it better and neat, but then she charged me without telling me. Like Kim, I was so distraught and I paid the bill. Later I regretted it and if this happen in the future, I vow to tell the manager.

]]> By: DONNA http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-29 DONNA Tue, 29 Jun 2004 15:00:18 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-29 I wen't back and got my money and they gave me 4 free hair cut cards like Iwill use them THEY said the lady who done my hair was new .Now I have found out they lied and she is not new and they also said they had someone comeing out to retrain her the next day is that a lie also.I also done some digging and they have to go to supercuts school before starting so they all will chop hair the same way. and fantastic sams is also linked to them better stay away from both places. I should haveknown by the lady ahead of me when she had her hair in triangles on each side of her hair and cut to middle of her head in back we just thought she wanted a goth hair style or modern wave I am still upset about my hair and have to curl bangs and raise back hair up in clip to cover the cut off hair in the back of my hair!! sorry girls to vent but all of me was my hair friend says im like Samson when he lost his locks but I loved my hair EVEN AT 39 and two almost grown kids. Plus I hate to be lied too like they did mad mad mad in oklahoma city!!!!
I wen’t back and got my money and they gave me 4 free hair cut cards like Iwill use them THEY said the lady who done my hair was new .Now I have found out they lied and she is not new and they also said they had someone comeing out to retrain her the next day is that a lie also.I also done some digging and they have to go to supercuts school before starting so they all will chop hair the same way. and fantastic sams is also linked to them better stay away from both places. I should haveknown by the lady ahead of me when she had her hair in triangles on each side of her hair and cut to middle of her head in back we just thought she wanted a goth hair style or modern wave I am still upset about my hair and have to curl bangs and raise back hair up in clip to cover the cut off hair in the back of my hair!! sorry girls to vent but all of me was my hair friend says im like Samson when he lost his locks but I loved my hair EVEN AT 39 and two almost grown kids. Plus I hate to be lied too like they did mad mad mad in oklahoma city!!!!

]]> By: harriet http://kimlecour.com/2004/04/dont-go-to-supercuts/#comment-28 harriet Wed, 23 Jun 2004 08:32:22 +0000 http://kimlecour.com/2004/04/02/dont-go-to-supercuts/#comment-28 they are rude. nasty, unprofessional, inexperienced. they talk about the customers and other employees after they leave. the place is filthy. they haven't replaced the carpet after the septic system overflowed a year ago sometimes they are napping on the couch and are annoyed to wait on a client chatham new jersey
they are rude. nasty, unprofessional, inexperienced. they talk about the customers and other employees after they leave. the place is filthy. they haven’t replaced the carpet after the septic system overflowed a year ago

sometimes they are napping on the couch and are annoyed to wait on a client

chatham new jersey

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